At this time, we do not offer refunds or exchanges. This policy is due to each item being custom-made to fit the specific phone case selected by the customer and shipped directly from the manufacturer. As a result, we are unable to exchange a case for a different size once an order is placed.

If you experience any issues with the functionality or practicality of the phone case, please contact us at libbiecases@gmail.com or through the contact form below. To assist with your inquiry, kindly provide proof of purchase and the receipt of the item.

To preserve the appearance of your case, we highly recommend avoiding prolonged exposure to direct sunlight or fluorescent lighting, as this may cause photodegradation, resulting in fading or discoloration of both the case and its print. Our cases have been tested and when cared for properly, discoloration does not occur. Return or Refund is not applicable after 30 days.

We also advise against contact with skincare or oil-based products, as these can contribute to deterioration and color loss. In the event of such exposure, gently clean the case with a warm, soft cloth. Please refrain from using harsh chemicals or alcohol-based cleaners.

To prevent potential damage, avoid frequently removing the case or placing objects behind it, as the dual-layer design may crack or bend under pressure.

The case contains of the outer shell being made from 100% polycarbonate and the inner lining from 100% TPU for superior impact and wear resistance

All cases have clear and open ports for connectivity

Compatible with wireless charging (excluding MagSafe)

Available in a Glossy or Matte finish

Our cases spend around 1-3 days in production once fulfilled. With the courier delivering the case around 2-6 days after production. Therefore the case should be delivered within 5 - 10 business days. If you have any concerns surrounding shipping or if you haven't received your order please email libbiecases@gmail.com or fill the contact form below.

Each case is uniquely crafted through a made-to-order process, resulting in slight variations between products. Please note that there may be a minor difference in color between what you see on your screen (RGB) and the printed product (CMYK). Since screens emit light, colors may appear brighter and less saturated than they do in print. A color variance of 5-8% is to be expected. If the difference exceeds this range, please contact our customer support team at libbiecases.com, and we will be happy to assist you.